Help

MurphSignal Support

Practical answers for a calmer orbit.

Email support@murphsignal.app for help. Include your iOS version, MurphSignal version, and what happened. Never send passwords, payment-card details, or sensitive notes.

Track a third-party free trial

  1. Tap Add and choose Free trial.
  2. Enter the service, expected post-trial price, and the first date the provider says it will charge you.
  3. Choose how many days before that date you want a reminder, then save.
  4. When reminded, cancel directly with the provider if you do not want to continue—or mark the item as converted if you keep it.

MurphSignal does not scan your email or bank account and cannot cancel with another company for you.

Track a normal subscription

Choose Paid subscription, then enter its price, billing cycle, next renewal date, and reminder lead time. MurphSignal uses those values for its calendar, spending insights, and local reminder.

Notifications

Allow notifications when asked, or enable them later in iOS Settings → Notifications → MurphSignal. Active tracked items are scheduled for one local reminder at 09:00 on the selected reminder day. If a date changes, edit the item so MurphSignal can replace the old reminder.

If a reminder is missing

Confirm notification permission, Focus settings, the tracked item’s active state and date, and the scheduling status shown in MurphSignal Settings. iOS ultimately controls delivery, so keep the provider’s deadline in your own records too.

MurphSignal Pro and purchases

Free tracks up to two total items. Pro unlocks unlimited tracking and is US$2.99/month or US$19.99/year in the United States; the App Store shows the final localized price before purchase. MurphSignal Pro has no introductory free trial.

If access is missing after reinstalling or changing devices, open MurphSignal Settings and choose Restore Purchases. Purchases use your Apple Account; no MurphSignal login is required. Billing, cancellation, and refund requests are handled by Apple.

iCloud synchronization

MurphSignal reports storage status in Settings. If CloudKit cannot initialize, the app switches to clearly labeled local-only storage. Confirm you are signed in to iCloud and iCloud Drive is enabled. Synchronization can take time and should be tested while both devices are online.

Delete app data

Choose Delete All App Data in Settings to delete tracked items, MurphSignal-owned pending reminders, onboarding state, and local settings. This does not cancel a third-party service or erase your App Store purchase record.

Legal and privacy

Read the current Privacy Policy and Terms of Use. For a privacy request or accessibility issue, use the same support email and describe the assistance you need.